Terms of Service

1. Acceptance & authority

If you use the Service on behalf of a church or organization (an “Organization”), you represent that you are authorized to bind that Organization to these Terms, and “you” refers to the Organization. If you do not agree, do not use the Service.

2. The Service

Sonder is an add-in that, alongside an open Outlook message, matches the correspondent to a person in your Organization’s Rock RMS instance and displays their profile and an AI-generated briefing. Features may change, and we may add, modify, or discontinue parts of the Service.

3. Accounts & eligibility

You must provide accurate account information, keep credentials secure, and are responsible for activity under your accounts. Access is limited to your Organization’s authorized staff. You must be old enough to form a binding contract to use the Service.

4. Your responsibilities

• You have the authority and a lawful basis to connect your Rock RMS instance and to allow Sonder to process the congregant and staff data it contains for the purposes described in the Privacy Policy.
• You are responsible for any notices to, and consents from, the individuals whose data is in your Rock instance, including minors, where required by law.
• You will keep your Rock and AI-provider credentials accurate and will configure your own Azure OpenAI (Microsoft Foundry) resource for AI features; you are responsible for that resource and its terms and costs.
• You will use the Service in compliance with applicable laws and these Terms, and will not misuse it (see Section 6).

5. Your data

As between you and Sonder, your Organization retains all rights to its Rock data, email content, and other Organization data (“Customer Data”). You grant Sonder a limited license to access and process Customer Data solely to provide and support the Service. Our handling of personal information is described in the Privacy Policy, which is incorporated into these Terms.

6. Acceptable use

You agree not to:

• Access data of individuals you are not authorized within your Organization to view.
• Use the Service to harass, discriminate against, or harm any person.
• Reverse engineer, disrupt, or attempt to gain unauthorized access to the Service or its infrastructure.
• Use the Service to violate any law or third-party rights.

7. Third-party services

The Service interoperates with third-party services including Rock RMS, Microsoft (Entra, Outlook, and Azure OpenAI), and others. We do not control those services and are not responsible for their availability, content, or practices. Your use of them is governed by their own terms, including the Azure OpenAI resource you configure.

8. Fees

Fees, if any, for the Service will be as agreed between you and Sonder. [Confirm current commercial terms — e.g. free, beta, or subscription — with counsel before publishing.] You are responsible for charges from third-party providers you connect, such as your Azure OpenAI usage.

9. Confidentiality

Each party may receive information that is confidential to the other. Each party will protect the other’s confidential information and use it only as needed to perform under these Terms.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. AI-generated briefings and chat responses may be inaccurate, incomplete, or out of date; they are not professional, legal, financial, medical, or pastoral advice, and you are responsible for independently verifying information before relying on it.

11. Limitation of liability

To the maximum extent permitted by law, Sonder will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our total liability arising out of or relating to the Service will not exceed the greater of the amounts you paid us for the Service in the twelve months before the claim, or one hundred U.S. dollars (USD $100). [Confirm liability cap with counsel.]

12. Indemnification

You will defend, indemnify, and hold harmless Sonder and its personnel from claims, damages, and expenses arising out of your Customer Data, your use of the Service, or your breach of these Terms or of applicable law, including data-protection law.

13. Term & termination

These Terms apply while you use the Service. Either party may terminate if the other materially breaches and does not cure within a reasonable time, and you may stop using the Service at any time. On termination, your right to use the Service ends and we will delete or return Customer Data in accordance with the Privacy Policy and any applicable DPA, except where retention is required by law.

14. Governing law & disputes

These Terms are governed by the laws of [GOVERNING-LAW JURISDICTION], without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the courts located there. [Confirm governing law, venue, and any arbitration terms with counsel.]

15. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by notifying Organization administrators. Continued use after changes take effect constitutes acceptance.

16. Contact us

Questions about these Terms? Email support@fifteentwentytwo.co.